FAQs

Yes, we offer flexible care schedules, including 24/7 support for clients who require round-the-clock assistance. Please contact us to discuss your specific needs and preferences.

While we select caregivers based on their skills and compatibility with your loved one’s needs, we are happy to accommodate specific preferences where possible. Our goal is to ensure a positive and trusting relationship between the caregiver and client.

Our caregivers can assist with medication reminders and basic administration as part of the care plan. For more complex medication needs, we coordinate with doctors and pharmacists to ensure safe and accurate delivery.

Yes, we provide transportation services to help clients attend medical appointments, therapy sessions, and essential errands. This service is especially useful for clients who have mobility challenges or lack access to reliable transportation.

Yes, we offer short-term and trial care options for families who want to evaluate our services before committing to regular care. A typical trial period lasts one month, during which we work closely with you to meet your loved one’s needs and provide a seamless experience.

Getting started is simple: Contact us via phone or email to schedule an initial consultation. We’ll conduct a health and needs assessment for your loved one. A personalized care plan will be created, and services will begin after the agreement is signed.

We start with a comprehensive health and needs assessment to understand your loved one’s condition, preferences, and specific requirements. Based on the findings, we design a personalized care plan that addresses their physical, emotional, and medical needs.

We provide regular updates, progress reports, and open communication with families. You’ll receive information about your loved one’s vitals, mobility improvements, and any observations from the caregiver.

The frequency of visits depends on the care plan designed for your loved one. Common schedules include: Daily visits for intensive care needs Weekly visits for routine checks, physiotherapy, and other supportive services Flexible schedules based on the client’s preferences

We provide flexible payment options, including: Bank transfer Mobile Money (MoMo) Cash payments All payment details will be outlined clearly in the service agreement.

In the rare event that your assigned caregiver is unavailable, we will promptly arrange for a qualified substitute caregiver to ensure uninterrupted service.

The safety and privacy of our clients are our top priorities. We: Conduct thorough background checks on all caregivers Follow strict hygiene and infection control protocols Comply with data protection laws to safeguard personal and medical information

Personal care assistance (bathing, grooming, and dressing) Mobility support and physiotherapy exercises Pain management (therapeutic massage and warm compress) Vitals monitoring and health checks Dietary and hydration monitoring Transportation to medical appointments Companionship and social engagement Monthly doctor’s visits for health assessments Our services are designed to improve mobility, enhance well-being, and ensure comfort and dignity for your loved ones.

Our caregivers are experienced professionals, including certified nurses and trained support staff. Each caregiver undergoes a rigorous recruitment process, background checks, and specialized training in areas such as elderly care, physiotherapy, first aid, and companionship. We also invest in continuous learning to ensure our team stays updated on best practices in home care.